Fix Payroll Error PS038- Intuit Paycheck Stuck [Resolve 2024]

QuickBooks payroll service is the best for employers to send employee salaries and contractor payments according to the government’s tax table. Unfortunately, QuickBooks Error PS038 can sometimes stop users from sending paychecks to the employees. In case you face this error while sending QB paychecks, this blog will help you understand why the issue develops and the actions you need to rectify it.

We can assist you in fixing the issue if you run into the PS038 error in QuickBooks Desktop when using QuickBooks Payroll. Call +1-(855)-955-1942 to reach QuickBooks Data Services for fast and dependable service.

Here’s why you receive QuickBooks payroll update error PS038

This payroll error either develops during the service updates or stops you from sending paychecks to employees or contractors. The possible reasons for the failure to send the QB paychecks are mentioned below-

•       QuickBooks has many accumulated paychecks in the ‘online to send’ section that isn’t delivered, causing problems while sending new paychecks.
•       QuickBooks might develop issues while sending the paychecks if network issues cause a lapse in the internet connection.
•       QuickBooks fails to perform payroll tasks if the service key entered in the software is incorrect.

Best Techniques to Fix QuickBooks PS038 update error

You cannot send employee/contractor paychecks or download the latest tax table updates after this error develops. A useful technique to deal with this QBDT payroll error is mentioned below-

Step 1- Check all the undelivered paychecks in your QuickBooks

All the paychecks that QB fails to deliver get piled up in the ‘online to send’ section of the software. These paychecks don’t let QB send new paychecks, and you must check them using the following steps-

1.     Run your QB Desktop application and access the Edit menu.
2.     Tap Find in the drop-down list and move to the Advanced tab in the window.
3.     Click the Choose filter option and select Detail Level in the filter list.
4.     Click Summary Only and tap the Online Status option.
5.     Choose Online to send and click Find to see all the undelivered paychecks.

Related Post: QuickBooks Payroll Not Working: [Resolved 2024]

Step 2- Toggle the paychecks by changing their details

You need to remove the stuck paychecks or configure their info as mentioned in the steps below-

1.     Single-tap the first paycheck in the list and click the Paycheck Detail option.
2.     Go to the Review Paycheck window and navigate to the Earnings tab.
3.     Create a new earning item similar to the previous one in the list.
4.     Tap No in case a Net Pay Locked message is prompted by the software.
5.     Do not alter the tax amounts or net pay and click No in the window,
6.     Tap Yes in the Past transaction message on the screen and tap Save and close.
7.     Click Yes if the Recording Transaction warning message appears and open the paycheck again.
8.     Select the Paycheck Details option and erase the earning item you created.
9.     Do not change the net pay and tax amounts.
10.   Go to all the stuck paychecks individually and apply these steps to prevent the error from developing again.

Conclusion

This brings us to the finishing of this blog describing why QuickBooks Error PS038 stops you from sending new paychecks. A useful procedure to resolve the issue is also mentioned in the blog, and we hope you apply it to send paychecks from QuickBooks without any problems. Speak to our QB support team at +1-(855)-955-1942 if the error develops after using the procedure.

 Frequently Asked Questions

Question 1: How do I verify the payroll service key in QuickBooks?

Ans: To verify the payroll service key, navigate to Employees > My Payroll Service > Manage Service Key within QuickBooks. Ensure that the service key displayed matches the one provided by Intuit. If not, update it accordingly.

Question 2: Is there a specific order to follow when troubleshooting Error PS038?

Ans: While troubleshooting Error PS038, it’s essential to first check and update the payroll service key, followed by updating QuickBooks to the latest release. If the issue persists, you can proceed with more advanced troubleshooting steps.

Question 3: Should I contact QuickBooks support if I’m unable to resolve Error PS038 on my own?

Ans: If you’ve tried all the suggested troubleshooting steps and still can’t resolve Error PS038, it’s advisable to contact QuickBooks customer support for further assistance. They can provide personalised guidance and help resolve the issue efficiently.

Question 4: Can Error PS038 cause any data loss or affect my company files?

Ans: Error PS038 itself does not directly cause data loss or impact company files. However, unresolved payroll issues may affect your ability to process payroll accurately and timely, potentially leading to discrepancies in financial records.

Question 5: How can I prevent QuickBooks Error PS038 from occurring in the future?

Ans: To prevent Error PS038, it’s essential to keep your QuickBooks software updated, ensure a stable internet connection during payroll updates, and regularly verify and update your payroll service key as needed.

Question 6: Are there any specific system requirements to avoid QuickBooks Error PS038?

Ans: Ensuring that your system meets the minimum requirements for running QuickBooks and maintaining sufficient internet speed and stability can help prevent Error PS038 and other related issues during payroll processing.